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Shipment and delivery
Shipment of your parcel
The Horiance team does its best to process your orders as quickly as possible. Orders placed from Monday to Friday before midday are generally dispatched within 2 working days. In the event of high demand or special occasions (sales, holiday periods, etc.) we undertake to dispatch your order within 9 working days from the day following receipt of your order.
Delivery of your parcel
During the ordering process, you will have the choice between home delivery or delivery to a relay point. You can also choose the carrier you prefer (La Poste or Mondial Relay). Delivery costs and times vary according to the type of delivery you choose (home delivery or relay point) and the country of destination. Please find below a table summarising the different delivery costs and approximate times:
Delivery is free* in Belgium from a purchase of €100 (including VAT and excluding delivery costs). In other European countries, delivery is free* from a purchase of €150 (including VAT and excluding delivery costs). *Only the most economical deliveries ( home delivery or to a collection point) are free of charge.
Delivery costs and times for relay points with MONDIAL RELAY
| DELIVERY COUNTRY | DELIVERY TIME | DELIVERY COSTS |
| Belgium | 3 to 4 working days | 3,90€ |
| Luxembourg | 3 to 4 working days | 3,90€ |
| Germany | Unavailable | Unavailable |
| France (métropolitan) | 5 to 6 working days | 5,90€ |
| The Netherlands | 5 to 6 working days | 5,90€ |
| Spain | 5 to 6 working days | 7,90€ |
| Austria | Unavailable | Unavailable |
| Italy | Unavailable | Unavailable |
| Portugal | 5 to 6 working days | 7,90€ |
| Suiss | Unavailable | Unavailable |
| USA | Unavailable | Unavailable |
| Canada | Unavailable | Unavailable |
Delivery costs and times for relay points with BPOST
| DELIVERY COUNTRY | DELIVERY TIME | DELIVERY COSTS |
| Belgium | 1 to 2 working days | 4,90€ |
| Luxembourg | 2 to 3 working days | 9,90€ |
| Germany | 3 to 4 working days | 9,90€ |
| France (metropolitan) | 3 to 4 working days | 9,90€ |
| The Netherlands | 1 to 2 working days | 9,90€ |
| Spain | 5 to 6 working days | 11,90€ |
| Austria | 3 to 4 working days | 10,90€ |
| Italy | 4 to 5 working days | 10,90€ |
| Portugal | 4 to 5 working days | 11,90€ |
| Suiss | Unavailable | Unavailable |
| USA | Unavailable | Unavailable |
| Canada | Unavailable | Unavailable |
Costs and delivery times for home delivery with MONDIAL RELAY
| DELIVERY COUNTRY | DELIVERY TIME | DELIVERY COSTS |
| Belgium | 3 to 4 working days | 4,90€ |
| Luxembourg | 6 to 7 working days | 7,90€ |
| Germany | 6 to 7 working days | 7,90€ |
| France (metropolitan) | Unavailable | Unavailable |
| The Netherlands | 4 to 5 working days | 7,90€ |
| Spain | 6 to 7 working days | 12,90€ |
| Austria | 5 to 6 working days | 12,90€ |
| Italy | 5 to 6 working days | 12,90€ |
| Portugal | 5 to 6 working days | 12,90€ |
| Suiss | Unavailable | Unavailable |
| USA | Unavailable | Unavailable |
| Canada | Unavailable | Unavailable |
Costs and delivery times for home delivery with BPOST
| DELIVERY COUNTRY | DELIVERY TIME | DELIVERY COSTS |
| Belgium | 1 to 2 working days | 6,90€ |
| Luxembourg | 2 to 3 working days | 12,90€ |
| Germany | 3 to 4 working days | 14,90€ |
| France (metropolitan) | 3 to 4 working days | 12,90€ |
| The Netherlands | 1 to 2 working days | 12,90€ |
| Spain | Unavailable | Unavailable |
| Austria | Unavailable | Unavailable |
| Italy | Unavailable | Unavailable |
| Portugal | Unavailable | Unavailable |
| Suiss | Unavailable | Unavailable |
| USA | 6 to 7 working days | 38,35€ |
| Canada | 5 to 6 working days | 29,95€ |